If life is in danger, call Triple Zero (000)
As a volunteer Phone Crisis Supporter at Lifeline North Coast, you’ll be a vital connection for people who are feeling overwhelmed, distressed, or even at risk of suicide. Through active listening, empathy, and non-judgement, you can provide hope and safety in someone’s darkest hour.
Our Phone Crisis Supporters answer calls to Lifeline’s national 13 11 14 service, offering immediate and short-term emotional support. Every call is a chance to change — or even save — a life.
You’ll receive comprehensive training through the Crisis Supporter Workplace Training, delivered locally by Lifeline North Coast on behalf of Lifeline Australia RTO 88036. Over 12 months, you’ll complete a combination of online and in-person learning, student placement, and internship, covering:
On completion, you’ll receive a nationally recognised CHCSS00113 Crisis Support Skill Set qualification, including three key units in crisis response and support.
The experience is deeply meaningful. You’ll join a caring, supportive team and develop valuable skills in communication, resilience, and emotional intelligence.
Phone Crisis Supporters are central to Lifeline’s ability to be there for people 24 hours a day, every day of the year. Your voice, your presence, your compassion — they can be the lifeline someone is reaching for.
As a volunteer Phone Crisis Supporter at Lifeline North Coast, you’ll be a vital connection for people who are feeling overwhelmed, distressed, or even at risk of suicide. Through active listening, empathy, and non-judgement, you can provide hope and safety in someone’s darkest hour.
Our Phone Crisis Supporters answer calls to Lifeline’s national 13 11 14 service, offering immediate and short-term emotional support. Every call is a chance to change — or even save — a life.
You’ll receive comprehensive training through the Crisis Supporter Workplace Training, delivered locally by Lifeline North Coast on behalf of Lifeline Australia RTO 88036. Over 12 months, you’ll complete a combination of online and in-person learning, student placement, and internship, covering:
On completion, you’ll receive a nationally recognised CHCSS00113 Crisis Support Skill Set qualification, including three key units in crisis response and support.
The experience is deeply meaningful. You’ll join a caring, supportive team and develop valuable skills in communication, resilience, and emotional intelligence.
Phone Crisis Supporters are central to Lifeline’s ability to be there for people 24 hours a day, every day of the year. Your voice, your presence, your compassion — they can be the lifeline someone is reaching for.
