If life is in danger, call Triple Zero (000)
By volunteering with Lifeline North Coast as a Crisis Supporter, you can be a voice of calm, empathy and support when someone needs it most. Our volunteers are the heart of our service, helping people in crisis find their way through their darkest moments — and reminding them they are not alone.
As a Crisis Supporter, you’ll provide one-off emotional support over the phone to people experiencing distress, mental health concerns, or crisis. Your presence on the line can offer a sense of safety, connection, and hope.
Volunteers complete the nationally accredited CHCSS00113 Crisis Support Skill Set, delivered on behalf of Lifeline Australia RTO 88036. Training is comprehensive and takes place over 12 months, including blended e-learning and face-to-face modules, placement, and internship. On completion, you will receive a Statement of Attainment for three nationally recognised units in crisis support and suicide prevention.
Be 18 or older and an Australian/New Zealand citizen or hold a suitable visa
Be willing to obtain a Police Check and Working with Children Check
Commit to 4 hours of volunteering per fortnight
Contribute to the cost of training (subsidies are available)
Training is delivered locally at Lifeline North Coast, located at 2/115 West High Street, Coffs Harbour.
Our volunteers often describe the experience as life-changing — a chance to make a real difference, develop meaningful skills, and join a community of like-minded, compassionate people.
If you’re ready to help save lives and support your community, check your eligibility and express your interest using the form below.
