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Workplace and community training

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We deliver evidence-informed training that builds mentally healthy workplaces and resilient communities across the Coffs Coast and Mid-North NSW region.

At Lifeline North Coast, we deliver evidence-informed training that builds mentally healthy workplaces and resilient communities across the Coffs Coast and Mid-North NSW region. Whether you are an individual seeking to better support others, or an organisation investing in your team’s wellbeing, our courses offer practical, human-centred learning grounded in decades of experience.

All training is delivered by qualified local facilitators, and every dollar invested stays in our region — directly supporting 13 11 14 crisis line services and suicide prevention initiatives right here in your community.

We work with individuals, schools, community groups and businesses to strengthen mental health awareness, early intervention, and support skills.

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Why Train with Lifeline North Coast?

Over 50 years of training expertise through Lifeline’s national network

All funds stay local, supporting crisis services in Coffs Harbour and beyond

Delivered by local, experienced trainers

Nationally recognised RTO status

Evidence-informed, continuously updated courses

Flexible delivery: face-to-face, virtual, or eLearning

Training Streams

Designed for anyone who may encounter people in distress, including teachers, community workers, and customer-facing staff. Courses that promote personal wellbeing and build psychologically safe environments.

Key courses:
  • Accidental Counsellor – Teaches foundational skills in recognising distress, responding with empathy, and referring safely.
  • Managing Challenging Interactions
  • Mental Health First Aid
  • Psychological First Aid
  • Mind Your Mates
  • All About You
  • Building Personal Resilience
  • Wellbeing in the Workplace

These programs help reduce stigma, foster open conversations, and support inclusion and connection in homes and workplaces.

Focused on improving early recognition and safe responses to DFV.

Courses include:
  • DV-aware (2-hour) – For the general public
  • DV-alert (2-day) – For frontline workers
  • Working with Men Who Use Violence (1-day) – Learn to identify, respond to, and refer men who may be using violence in the home

Note: The DFV stream is ideal for health, education, community or childcare professionals who have completed DV-alert. 

Equipping individuals with life-saving knowledge and practical skills to recognise and respond to suicide risk.

Courses include:
  • ASIST (Applied Suicide Intervention Skills Training) – A two-day workshop for anyone wanting to build practical intervention skills
  • CSWT (Crisis Support Worker Training) – Ideal for those who want a deeper understanding of suicide prevention and planning, or who are working or volunteering in a support role

Lifeline North Coast regularly partners with regional employers seeking to build team resilience, reduce burnout, and support employee wellbeing.

We offer:
  • Tailored training for leadership teams, staff, and frontline professionals
  • Flexible delivery: face-to-face, virtual or self-paced eLearning
  • Program design aligned with your organisation’s goals around mental health, staff retention, and social impact

By training with us, you’re also giving back — your organisation is directly funding local crisis support services that save lives in our community. 

Ready to build a mentally healthier workplace or community?

Fill out the form below to submit an enquiry. Our Training Manager will be in touch shortly to help you choose the right program for your needs.

For direct enquiries, contact us at:
*Email Address*
02 6651 4093
Testimonials

What They Say

I wish everyone could participate in these trainings. It has given me skills and understanding that I can use, not only at work, but in many different areas of my life.

IAG employee

I was very happy with the outcome, less in the dark more aware of what to do and what not to do.

Operations manager, Nationwide Group